Kaha Lani Vacation Condo
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Privacy Policy for Kaha Lani 304
Effective Date: July 19, 2026
This Privacy Policy explains how we collect, use, store, and protect personal information from guests, prospective guests, visitors to our booking pages, and others who interact with our vacation rental condo located at 4460 Nehe Road #304, Lihue, HI. This policy is intended to help guests understand how their information is handled when they inquire about, book, stay at, or communicate with us regarding the property.
We may collect personal information that you provide directly to us, that is provided through this web portal, other booking platforms, or that is generated during your reservation or stay. This may include your name, email address, phone number, mailing address, booking dates, number of guests, payment and billing information, reservation history, guest messages, special requests, government-issued identification if required by law or platform rules, and information needed to verify your reservation.
We may also collect limited technical or usage information when you visit a direct booking website or listing page, such as browser type, device information, IP address, pages visited, referral source, and cookie or similar tracking information, where applicable.
We use personal information to manage inquiries and reservations, process payments and security deposits, communicate about check-in and check-out, provide guest support, coordinate cleaning and maintenance, comply with legal, tax, safety, insurance, and platform requirements, prevent fraud or unauthorized use of the property, enforce house rules and rental agreements, improve the guest experience, and maintain accurate business records.
If you book through a third-party platform such as Airbnb, Vrbo, Booking.com, Expedia, or another travel or property management service, that platform may collect and process your information under its own privacy policy and terms. We encourage you to review the privacy policy of any platform you use. We receive only the information needed to manage your reservation and provide the rental service.
We may use third-party service providers for payment processing, booking management, guest messaging, identity verification, cleaning coordination, maintenance, accounting, insurance, legal compliance, email communications, website hosting, analytics, and security. These providers are expected to use personal information only as needed to perform services for us or as otherwise permitted by law.
Payment information may be processed by a booking platform, payment processor, or property management system. We do not intentionally store full credit card numbers unless necessary and lawful for a specific transaction. Where payment card information is handled by a third-party processor, that processor is responsible for its own payment security obligations.
The condo may use property technology such as smart locks, keypad access, Wi-Fi equipment, noise monitoring devices, thermostats, or exterior security cameras, if disclosed in the listing or guest materials. These systems may generate limited information such as access codes, lock activity, device status, Wi-Fi connection data, temperature settings, or exterior security footage. We use this information for safety, property protection, access management, troubleshooting, rule enforcement, and guest support.
We do not place cameras or recording devices in private interior spaces such as bedrooms, bathrooms, or other areas where guests have a reasonable expectation of privacy. Any cameras or monitoring devices will be disclosed as required by applicable law and booking platform rules.
If we operate a direct booking website or landing page, we may use cookies, analytics tools, and similar technologies to understand website traffic, improve the booking experience, remember preferences, measure marketing performance, and help protect the site from misuse. You may be able to control cookies through your browser settings, although disabling cookies may affect site functionality.
We may share personal information with booking platforms, payment processors, co-hosts, property managers, cleaners, maintenance providers, security or technology vendors, insurance providers, accountants, legal advisors, government authorities, law enforcement, homeowner associations, building management, and other service providers when necessary to operate the rental, protect the property, comply with legal obligations, respond to emergencies, resolve disputes, or enforce our rental terms.
We do not sell guests’ personal information. We may use aggregated or de-identified information for business analysis, property performance review, or service improvement.
We take reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction. These measures may include limiting access to guest information, using secure booking and payment tools, protecting account credentials, and working with reputable service providers. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary to manage reservations, provide guest services, comply with legal, tax, accounting, insurance, and platform obligations, resolve disputes, enforce agreements, and protect our rights and property. When information is no longer needed, we will delete, anonymize, or securely store it in accordance with our recordkeeping practices and applicable law.
Depending on your location and applicable law, you may have rights to access, correct, update, delete, restrict, or request a copy of certain personal information we hold about you. You may also have the right to object to certain uses of your information or withdraw consent where consent is the legal basis for processing. To exercise these rights, contact us using the information below.
If your information was collected by a third-party booking platform, you may need to contact that platform directly to exercise rights related to information held by the platform.
We may send booking-related communications such as confirmations, check-in instructions, stay reminders, and follow-up messages. We may send promotional emails or offers only where permitted by law and platform rules. You may opt out of marketing emails by following the unsubscribe instructions in the message or contacting us directly. Transactional or reservation-related communications may still be sent as needed.
Our rental services are intended for adults who are legally able to make reservations. We do not knowingly collect personal information directly from children. If a child’s information is provided as part of a reservation, it should be provided by a parent, guardian, or responsible adult.
If you are visiting from outside the country where the property or our service providers are located, your information may be transferred to and processed in another jurisdiction. Privacy laws in that jurisdiction may differ from those in your home country. By making a reservation or communicating with us, you understand that your information may be processed where we, our platforms, or our service providers operate.
We may use or disclose personal information when we believe it is necessary to comply with applicable laws, regulations, tax obligations, lawful requests, court orders, platform requirements, building or homeowner association rules, insurance requirements, emergency circumstances, or to protect the safety, rights, and property of guests, neighbors, service providers, ourselves, or others.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or rental operations. The updated policy will be effective when posted or otherwise provided, unless a later effective date is stated. We encourage guests to review this policy before booking and periodically thereafter.
If you have questions about this Privacy Policy or wish to make a privacy request, please contact us at:
Barry D. Eisemann
4460 Nehe Road #304
Kahalani304@gmail.com
(703) 919-9991